PRIVACY POLICY

Last updated: February 01, 2026

This privacy policy aims to inform users of the www.animalcares.fr website about how their personal data is collected, processed, and protected, in accordance with the General Data Protection Regulation (GDPR – EU 2016/679).

 

1. PERSONAL DATA COLLECTED

The following data may be collected when using the website:

- First and last name: for customer identification and invoicing.
- Postal address: for order delivery.
- Email address: for order confirmation, customer service communication, and tracking.
- Phone number: to contact the customer if needed (customer service, delivery).
- Payment information: processed by Stripe (no banking data is stored on our site).
- Order history: for purchase tracking, customer service management, and statistics.
- IP address and cookies: for security, anonymous statistics, and website operation.
- Data related to LALAHOME subscription: for regular and logistical processing of shipments.
- Data sent via the contact or customer service form.

 

2. PURPOSES OF PROCESSING

The data is used exclusively for:
- processing and delivery of orders,
- managing LALAHOME litter subscriptions,
- communicating with the customer when needed (confirmation, delivery, customer service),
- managing after-sales service (customer service),
- automatic invoice generation,
- website security and usage statistics.

 

3. CONSENT AND COOKIES

The site uses cookies to improve the user experience. During the first visit, a banner allows the user to accept or refuse cookies. No non-essential cookies are installed without the user's consent.

 

4. DATA RETENTION PERIOD

Data is retained for the following periods:

- Order-related data: retained for 10 years (accounting obligation).
- Inactive customer data: deleted or anonymized after 3 years of inactivity.
- Data from the contact form: retained for 1 year.

 

5. USER RIGHTS

In accordance with GDPR, each user has the following rights:
- right of access,
- right to rectification,
- right to erasure (right to be forgotten),
- right to restriction of processing,
- right to object to the processing of their data.

To exercise these rights, simply write to: bonjour@animalcares.fr

6. SUBPROCESSORS AND DATA TRANSFER

Personal data is only shared with:
- Stripe: for secure payment management,
- OVH: website host.

These partners commit to complying with GDPR security standards.

 

7. DATA SECURITY

Animalcares implements all technical and organizational measures to secure personal data against unauthorized access, loss, or disclosure.

 

8. POLICY AMENDMENTS

Animalcares reserves the right to amend this privacy policy at any time. Any changes will be published on this page.