Last updated: April 3, 2025

This privacy policy aims to inform users of the website www.animalcares.fr about how their personal data is collected, processed and protected, in accordance with the General Data Protection Regulation (GDPR – EU 2016/679).

1. Personal data collected

The following data may be collected when using the site:
- First and last name: for customer identification and invoicing.
- Postal address: for delivery of orders.
- Email address: for order confirmation, after-sales service communication, tracking.
- Telephone number: to contact the customer if necessary (after-sales service, delivery).
- Payment information: processed by Stripe (no banking data is stored on our site).
- Order history: for tracking purchases, after-sales service management, statistics.
- IP address and cookies: for security purposes, anonymous statistics, and site operation.
- Data linked to the LALAHOME subscription: for the regular and logistical processing of shipments.
- Data sent via the contact or after-sales service form.

2. Purposes of processing

The data is used exclusively for:
- processing and delivery of orders,
- management of LALAHOME litter subscriptions,
- communication with the customer if necessary (confirmation, delivery, after-sales service),
- after-sales service management (SAV),
- automatic generation of invoices,
- site security and usage statistics.

3. Consent and cookies

This website uses cookies to improve the user experience. On the first visit, a banner allows the user to accept or reject cookies. No non-essential cookies are installed without the user's consent.

4. Data retention period

- Data relating to orders: kept for 10 years (accounting obligation).
- Inactive customer data: deleted or anonymized after 3 years of inactivity.
- Data from the contact form: kept for 1 year.

5. User Rights

In accordance with the GDPR, each user has the following rights:
- right of access,
- right of rectification,
- right to erasure (right to be forgotten),
- right to restriction of processing,
- right to object to the processing of their data.

To exercise these rights, simply write to: bonjour@animalcares.fr

6. Subcontractors and data transfer

Personal data is only shared with:
- Stripe: for secure payment management,
- OVH: website host.

These partners are committed to complying with GDPR-compliant security standards.

7. Data security

Animalcares implements all technical and organizational measures to secure personal data against unauthorized access, loss or disclosure.

8. Modification of the policy

Animalcares reserves the right to modify this privacy policy at any time. Any changes will be posted on this page.