Frequently Asked Questions

All the answers to the most frequently asked questions about our smart cat litter box.

Contact us

If you have a question or need help with your LALAHOME smart litter box, our France-based team is available 7 days a week to help.

📞 Phone : +33 1 89 70 60 62

📧 Email : bonjour@animalcares.fr

🏠 Installation & first use

Where should I place the litter box so that my cat feels immediately comfortable there?

Why keep the old litter box aside at first?

When and how do I remove the old litter without disturbing my cat?

Can noise or automatic movements scare him?

How to manage the arrival of a kitten with an adult cat?

From what age can my cat use the LALAHOME?

🐾 Behavior & adoption

My cat peed next to the litter box... Is he rejecting the smart litter box?

My cat is hesitant to come in... How can I encourage him without forcing him?

Why should you leave the smell of your waste in the litter box?

My cat sometimes urinates outside... Is this a health problem or simply a hygiene issue?

Even when I clean often, I sometimes have odors... How can I provide a fresh environment for my cat and my family?

How do I know if my cat is okay without checking the litter box several times a day?

My cat urinates standing up or in a high place, is this a problem?

🛡️ Safety, use & comfort

Is the litter box safe if my cat gets in while cleaning?

Is the litter box noisy?

I'm afraid the LALAHOME litter box will make noise and scare my cat?

Can multiple cats use the LALAHOME?

What types of litter are compatible?

What is the litter capacity?

How much litter should I use?

📱 Application & customization

How does the mobile app work?

Does LALAHOME work without Wi-Fi?

Can I adjust the time before automatic cleaning?

Does LALAHOME consume a lot of electricity?

🧽 Maintenance & consumables

Is maintenance complicated on a daily basis?

How do I keep my litter box clean and welcoming?

Should we plan a major regular cleaning?

Can I use other bags for the waste bin?

My cat urinates standing up or in a high place, is this a problem?

📦 Delivery, warranty & support

What to do if LALAHOME doesn't launch?

What is the product warranty?

Is there customer support available?

What are the delivery times?

Which countries do you deliver to?

How to make a return or exchange?

What are your payment methods?