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Last updated: September 09, 2026
1. SELLER IDENTITY
These General Terms and Conditions of Sale are offered by:
CARE S.A.S
Simplified joint-stock company with a share capital of 5,000 euros
Registered office: 2 avenue du Général de Gaulle, 91290 Arpajon – France
RCS Évry 913 076 311
Intra-community VAT number: FR64913076311
Email: bonjour@animalcares.fr
Telephone: 09 70 70 32 80
Hereinafter referred to as "the Seller".
2. SCOPE
These General Terms and Conditions of Sale exclusively govern sales made on the website www.animalcares.fr.
They do not apply to purchases made via third-party marketplaces.
Any order implies full and complete acceptance of these General Terms and Conditions of Sale.
3. PRODUCTS
The products offered are equipment, consumables, and accessories intended for pets.
The essential characteristics are described on the product pages.
Photographs are for illustrative purposes only.
The Seller reserves the right to modify the offer at any time.
4. AVAILABILITY
Offers are valid subject to available stock.
In the event of unavailability after an order, the Seller will inform the customer as soon as possible and may offer a solution.
If the customer does not accept, the order will be canceled and the sums paid will be fully refunded.
5. PRICES
Prices are expressed in euros, including VAT.
Delivery costs are specified before confirming the order.
The Seller may change its prices at any time, but products are invoiced at the rate in effect at the time of the order.
6. ORDER
The order is final after payment confirmation.
The Seller reserves the right to refuse an order in the event of:
suspected fraud,
previous non-payment,
an unusual request.
7. PAYMENT
Payment is due immediately upon ordering.
Transactions are secured via payment service providers.
8. DELIVERY
Average preparation time:
a) 2 business days
Average delivery time:
a) France: 2 business days
b) Europe: 3 to 5 business days
Delivery times are estimates.
In accordance with the law, delivery will take place no later than 30 days.
Rates:
1. Delivery in mainland France:
a) Small parcels: €4.98
b) Medium parcels: €9.98
c) Large parcels: €19.98
d) Subscription: Free delivery
e) Installation and home delivery: €98
2. Delivery in Europe:
a) Small parcels: €7.98
b) Medium parcels: €14.98
c) Large parcels: €29.98
Deliveries are made to the address provided by the customer.
The customer must inspect the parcel upon receipt, make detailed reservations on the carrier's delivery note, and send them to us within 24 hours. No reservations will be taken into account if they are not accompanied by detailed reservations on the carrier's delivery note.
9. RETENTION OF TITLE
The products remain the property of CARE S.A.S until full payment.
10. RIGHT OF WITHDRAWAL
The customer has a period of 14 calendar days (every day of the calendar, without exception) to exercise their right of withdrawal.
The request must be made to support before any return.
Return and outbound delivery costs are borne by the customer.
The product must be returned complete, clean, and in its original packaging.
In accordance with Article L221-23 of the Consumer Code, the customer may be held liable in the event of product depreciation resulting from handling other than that necessary to establish the nature, characteristics, and proper functioning of the goods.
A deduction proportional to the actually observed loss in value may be applied, upon justification, notably in the event of an incomplete returned product, missing accessories, missing internal protections, packaging different from the original, packaging damaged beyond what is necessary for a simple examination, or a product showing traces of use, dirt, odor, or lack of cleaning.
This deduction does not constitute a penalty, but corresponds exclusively to the actual loss in value of the product or the costs necessary for its restoration or reconditioning.
The refund takes place after inspection of the returned product within 21 days.
11. AFTER-SALES SERVICE
Before making any SUPPORT request, the customer agrees to perform the checks recommended by the assistance.
The assistance includes a guided diagnosis via video call.
12. CONDITIONS OF USE OF THE PRODUCT
The proper functioning of the equipment requires strict compliance with:
• installation instructions,
• regular maintenance,
• the use of suitable consumables,
• the use of gray sodium bentonite litter, highly clumping, compliant with the technical specifications of the product.
Malfunctions, loss of performance, or nuisances resulting from non-compliant use, notably the use of litter not adapted to the required characteristics, are not covered by the commercial warranty, without prejudice to the application of legal warranties.
13. LEGAL WARRANTIES
The customer benefits from the legal warranty of conformity and the warranty against hidden defects in accordance with the legal provisions in force.
Duration: 2 years from the delivery of the goods.
14. LIABILITY
The Seller cannot be held responsible for:
non-compliant use of the product,
lack of maintenance,
indirect damages.
Liability is limited to the amount of the order.
15. SUBSCRIPTIONS
Some products may be offered in the form of a subscription.
The customer may modify or cancel at any time before the preparation of the next order.
Any order already prepared remains due.
16. PERSONAL DATA
Data is processed in accordance with the Privacy Policy published on the website.
17. FORCE MAJEURE
The Seller cannot be held responsible in the event of an unforeseeable event preventing the normal execution of the contract.
18. MEDIATION AND DISPUTES